Orlando STR Cleaning isn't the party that pays for guest damage — the crew's job during a turnover is to spot it, photograph it, and flag it to the host immediately, before the next guest checks in. Recovering the cost runs through the host's booking platform (Airbnb/Vrbo) protection or security deposit, not through the cleaning company.
What does the crew actually do when they find damage?
The turnover has to happen before the next guest arrives, so any damage gets caught during that same visit — not days later. It gets photographed, noted, and passed to the host immediately so there's a record before the unit turns over.
Who's responsible for paying — the cleaner or the guest?
Not the cleaning company. Orlando STR Cleaning's role stops at documenting what happened; recovering the cost is between the host and the guest, typically through the booking platform's damage protection (Airbnb's AirCover or Vrbo's equivalent) or a security deposit. That's a host-and-platform process, not something billed through the cleaning invoice.
Does a damaged property cost more to turn than a normal one?
If the mess goes beyond a standard turnover — broken items, stains well past normal wear, extra cleanup — that gets scoped and quoted separately, the same way any non-standard job is priced. Call (689) 220-6567 if a property needs more than a routine turn before the next guest checks in.
Will the cleaning crew repair the damage?
No — cleaning and repair are different jobs. The crew documents and reports what's damaged; fixing it is coordinated separately by the host.
How fast will I find out about damage?
During the same visit — the crew has to get the unit ready before the next check-in, so damage gets flagged right then, not on a delay.
Does the standard turnover price cover excessive guest mess?
No. A standard turnover is priced for a normal changeover; a property left in worse-than-usual condition is scoped and quoted separately. Call (689) 220-6567 to get that assessed.