Orlando STR Cleaning photographs every unit at the start and end of each turnover and flags anything broken, missing, or stained beyond normal wear before the next guest checks in. The photo set and notes go to the host as part of the clean, giving dated evidence instead of a guessing match between guest and cleaner.
Every turnover at Orlando STR Cleaning includes a photo pass through the unit before the crew leaves — not a separate inspection, but built into the same walkthrough that resets the linens and checks the thermostat. If something's broken, missing, or stained beyond normal wear, it gets flagged and photographed with a timestamp, so a record exists before the next guest ever sees the unit.
That timing is the whole point. A host who finds out about a broken lamp three guests later has no way to prove when it happened or who was responsible. A host who gets a dated photo and a note from that same visit has something that holds up in a security deposit claim or a platform resolution request — a timestamp instead of a guess.
What actually gets flagged?
Anything that wasn't there on the last clean, and anything missing from the last count: broken glassware, a stained cushion, a burned-out bulb, a remote that's disappeared, a lock that's started sticking. Normal wear — a worn throw pillow, a scuffed floor from months of guest traffic — gets noted separately from new damage, so a host isn't chasing a guest over something that just happened gradually.
The distinction matters because platforms and guests both push back on vague damage claims. "The unit looked worn" doesn't win a dispute. A dated photo comparing this turn to the last one does.
Who actually sees the report?
The host or property manager gets the photo set and any flagged notes as part of the turn record, not summarized later from memory or buried in a message thread. For someone running a single property, that's a paper trail worth having. For someone managing several units across the metro, it's the difference between knowing which property needs a maintenance call today and finding out from a guest's review next week.
Do you charge extra for the photo report?
No — it's part of every turnover, not a paid add-on. The crew is already walking the unit to reset it, so the photo pass happens in the same visit.
What happens if a guest caused the damage?
You get the photos and the date, which is what a platform resolution request or a security deposit claim actually needs. We don't adjudicate guest disputes — we give you the evidence to make the case yourself.
Can you tell normal wear apart from new damage?
That's the point of comparing each turn to the one before it. A scuffed floor that's been there for months gets logged as existing condition, not flagged as new.